We are family owned and operated here in the USA. We are more than glad to personally assist you with any questions, concerns, requests, refunds, that you may have. Each of our toppers come with information where you can email us directly, where we will do our best to provide the highest quality customer service. If you are not 100% satisfied with the product, or if it arrives broken, please initiate a full refund through Amazon, and if not possible, through contacting us. Thank you and we are so glad you considered us to be a part of your celebration!